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Anyone dealing with AGL?

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(@linda)
Active Member
Joined: 3 months ago
Posts: 3
Topic starter  

Two of us are Putting through our first BoE with LIP form to Agl.

We both have received a standard unsigned letter that they don’t recognise our claim- So they must have had a few before us.

We’ve both had overdue and disconnect notices and replied with a long letter including relevant acts and that we don’t accept threats and harassment. 

we have also said we don’t consent to email and digital communication for legal matters.

our registered letters take a very long time and appear to be redirected to Melbourne. 

What experience have others had with this company? 


   
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(@ozboss)
Member Admin
Joined: 6 years ago
Posts: 4
 

I am also dealing with AGL and I haven't paid an electricity bill since the beginning of the year. They tried to deny my first BOE, but when I challenged them to provide proof that they are exempt from the law they shut up and accepted my BOE for the 1st, 2nd and 3rd quarters. Remember you are dealing with low level bureaucrats who don't know the law, so if they try to deny your BOE, write back asking them to prove they are exempt, and tell them to pass your BOE up the chain to top level management who do know the law.


   
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(@linda)
Active Member
Joined: 3 months ago
Posts: 3
Topic starter  

Thank you, it’s so important to know we’re not alone with these different companies and that there is precedent.

 

 


   
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(@johnwick)
Active Member
Joined: 3 months ago
Posts: 7
 

Posted by: @linda

Two of us are Putting through our first BoE with LIP form to Agl.

We both have received a standard unsigned letter that they don’t recognise our claim- So they must have had a few before us.

We’ve both had overdue and disconnect notices and replied with a long letter including relevant acts and that we don’t accept threats and harassment. 

we have also said we don’t consent to email and digital communication for legal matters.

our registered letters take a very long time and appear to be redirected to Melbourne. 

What experience have others had with this company? 

Hi linda, 

 

Just wanted to see if the bill that you got from the AGL had the barcode at the top (like outlined in the video)
cause mine does not. 

 

cheers!

 


   
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(@ozboss)
Member Admin
Joined: 6 years ago
Posts: 4
 

@linda This is the person to write to:

Damian Hicks

Managing Director

AGL Sales (Qld Electricity) Pty Ltd

GPO Box 2220 Sydney

New South Wales 2001

and their ABN is ABN 74 115 061 375 


   
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